Shipping & Returns
Where do you ship?
We currently ship to all 50 states within the US, Canada, and Great Britain.
What is your US and Canada shipping policy?
Orders placed in the continental US and Canada receive free ground shipping. Orders placed in Alaska and Hawaii are shipped via 2nd Day Air for a $20 fee.
Continental US and Canada orders are shipped Monday–Friday (excluding holidays) via UPS and US Postal Service (USPS). All ground product orders require 1–3 business days to process and up to 5–7 business days to arrive. All expedited orders require 1 business day to process and will then be shipped through the method of your choice.
What is your international shipping policy?
We are able to fulfill orders placed in the United Kingdom. You will be able to choose your preferred shipping method at checkout.
What are your shipping options?
|CONTINENTAL US||Free Standard Shipping||FREE||1-3 Business Days||5-7 Business Days|
|Continental US||2-Day Shipping||$20.00||1 Business Day||Up to 2 Business Days|
|Continental US||Next Day Shipping||$30.00||1 Business Day||Up to 1 Business Day|
|Hawaii & Alaska||2-Day Shipping||$20.00||1-3 Business Days||Up to 2 Business Days|
|Canada||Free Standard Canada Shipping||FREE||1-3 Business Days||5-10 Business Days|
|Canada||Express Canada Shipping||$30.00||1-3 Business Days||2-3 Business Days|
|UK||Expedited International Shipping||$30.00||1-3 Business Days||3-5 Business Days|
|UK||Express International Shipping||$50.00||1-3 Business Days||1-2 Business Days|
if you are not totally satisfied, you may return any product within 30 days of your purchase, provided that it is at least half full.
Please Note: Only items purchased on rossidermmd.com may be accepted for returns. All in-store purchases must be returned to their original point of purchase. If you purchased from one of our authorized online retailers, please contact them directly for assistance.
We do not accept international returns.
How do I return an item?
- The process is easy! Simply email Customer Care at firstname.lastname@example.org with the reason for your return to get started. Please use the word "Return" and your Order Number in the Subject Line. We will be happy to provide you with a complimentary return shipping label. We can also help you find the right product for you!
- Download and complete our Returns Form.
- Include your completed Returns Form with your original packing slip and your product in your return package. Affix the complimentary return shipping label to your package, and ship it back to us via the carrier on the return label.
- All returns will be credited back to the original credit card used within 10 business days of our Customer Care department receiving your order. We will notify you once your return has been processed.
How can I make changes to my order?
Once placed, online orders cannot be canceled or changed. In an effort to get your order to you as quickly as possible, all online orders are sent to our warehouse for immediate processing. However, you may return orders for a refund.